Introduction

At Nautigogo, your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information across our platform. By using Nautigogo’s mobile app and services, you agree to the practices described here, in compliance with iOS App Store and Google Play Store guidelines.

1. What Personal Information Does Nautigogo Collect or Process?

Nautigogo collects the following types of personal information to improve and provide our services:

• Personal Identifiers: Name, email, phone number, postal address, and username.
• Payment Information: Credit or debit card numbers, billing address, and transaction details.
• Location Data: Real-time or background location data for delivery tracking, with permission.
• Usage Information: Access times, app interactions, clicks, analytics, and crash reports.
• Device Information: Device identifiers (e.g., IDFA on iOS), operating system version, and network info.
• Communications Data: Interactions with customer support or other users via the app.

1. How Does Nautigogo Collect or Receive Personal Information?

We collect personal data through:

1. Direct Collection: When you register, place orders, or communicate via the app.
2. Permissions: The app will request access to features like location or camera, which can be managed through device settings.
3. Automatically from Devices: Using cookies and device identifiers.
4. Third-Party Sources: Data from analytics providers, marketing affiliates, in compliance with Apple’s App Tracking Transparency (ATT) and Google Play’s policies.

1. How Does Nautigogo Use Personal Information?

We use the information collected for:

• Service Provision: To manage transactions and deliveries.
• Personalization: To tailor your experience based on preferences and location.
• Marketing: With consent, we send offers, push notifications, and in-app promotions.
• Compliance: To meet legal obligations and respond to legal requests.
• Analytics: To improve app performance and detect crashes.

1. Nautigogo’s Disclosure of Personal Information

We only share personal information under the following conditions:

• With Service Providers: For tasks like payment processing and customer support.
• Advertising and Analytics Partners: With consent, to provide personalized ads and analyze performance.
• Legal Compliance: To comply with legal requests, subpoenas, or protect user rights.

1. Your Privacy Rights and Choices

Users have the following rights:

• Access and Correction: View or correct personal data via the app or by contacting support.
• Delete Your Account: Request account and data deletion.
• Manage Permissions: Control access to features like location or notifications.
• Opt-out of Data Sharing: Disable personalized ads via app settings in compliance with Apple ATT and Google Playguidelines.

1. Additional Jurisdiction-Specific Disclosures

• California (CCPA Notice): Users can request access, deletion, or opt-out of data sale.
• Nevada: Users can opt-out of the sale of personal data.
• Consumer Health Data: For users in health-related services, we comply with relevant health data laws.
• Canada, Australia, and New Zealand: Users in these regions have the right to access, correct, or delete personal data.

1. Security and Retention

Nautigogo uses encryption and other security measures to protect your data. Personal information is retained only as long as necessary to provide services or comply with legal obligations.

1. Cross-Border Transfers of Personal Information

Your data may be transferred and stored in countries outside your jurisdiction. Nautigogo ensures that these transfers comply with data protection laws.

1. Personal Information from Children

Nautigogo does not knowingly collect personal information from children under 13, in compliance with COPPA.

1. Third-Party Sites

Our app may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any information.

1. How to Contact Us

For questions or to exercise your privacy rights, please contact us at privacy@Nautigogo.com.

1. Changes to this Privacy Policy

Nautigogo may update this policy to reflect changes in technology, regulatory requirements, or business practices. We will notify you of significant changes via the app or email.

Partner Vendor Data Disclosures

Nautigogo provides delivery services to partner vendors (e.g., stores, restaurants). Here’s how we handle vendor information:

What Data We Collect from Vendors:

• Business Information: Store name, contact details, and payment information.
• Transaction Data: Customer orders, payments, and transaction times.
• Operational Data: Delivery logistics like locations and timeframes.
• Communications Data: Vendor interactions with Nautigogo and customers.

How We Use Vendor Data:

• To manage orders, process payments, and facilitate deliveries.
• To analyze performance and provide insights for business optimization.
• For marketing, promotions, and resolving disputes.

Sharing Vendor Data:

• With Customers: Public details like store name and product offerings.
• With Service Providers: For logistics and payment processing.
• For Legal Compliance: When required by law.

Driver Data Disclosures for Independent Contractors

Nautigogo relies on independent drivers for deliveries. Here’s how we manage their information:

What Data We Collect from Drivers:

• Personal Identifiers: Name, contact details, and government-issued ID.
• Vehicle Information: License plate, make, model, and insurance.
• Banking Information: For payments.
• Location Data: Real-time tracking during deliveries.
• Driving Behavior: Speed, route choices, and distance traveled.
• Communications Data: Delivery updates and interactions with customers.

How We Use Driver Data:

• To match drivers with delivery requests and track routes.
• For payment processing and ensuring compliance with safety regulations.
• To provide support, resolve disputes, and analyze performance.

Sharing Driver Data:

• With Customers: Driver name, photo, and real-time location for tracking.
• With Service Providers: For payment and support services.
• For Legal Compliance: When required for legal processes or safety claims.

Data Security and Retention for Drivers

Nautigogo protects driver data with encryption and secure storage. Driver data is retained only as long as needed for service provision, legal obligations, or dispute resolution.

Driver Rights and Choices

• Access and Correction: Drivers can update their personal details via the app.
• Location Data Opt-Out: Drivers can turn off tracking outside of deliveries, though this may impact new delivery opportunities.
• Account Deletion: Drivers can request deletion of their account, subject to legal retention requirements.